Frequently asked questions

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General Questions You May Have

Check these out for answers to frequently asked questions. Don’t see your question here? Contact us.

  • What are your service hours? Our working hours are Monday through Friday from 8 am to 5 pm, Saturday we are closed in observance of Shabbat, and Sunday we are open on an emergency based only. We also provide after-hours services and respond to emergency calls.
  • Do you charge extra for service outside regular hours? As long as the appointment is scheduled within our regularly scheduled service hours, no, we do not. However, we do charge a fee for emergency service outside our regular working hours.
  • Do you offer any maintenance plans? Yes, we do! Please contact us today, and we would be more than happy to help you set up the most cost-efficient maintenance plan based on your unique situation!
  • Do I get a warranty? Most of our services are backed by a 90-day guarantee. Some jobs do have longer guarantees; ask your plumber during the visit for available options. We’ll make sure it is compliant with the building and safety code for every task we take.
  • Why do you charge by the project, rather than by the hour? This is only for your benefit. You don’t want to be “milked like a cow.” In other words, with us, you will pay for the entire project instead of watching the clock on a job compilation. So many companies who charge by the hour tend to take their sweet time to rack up your bill. We are not in the business of “milking cows”, our mission is to restore your comfort by providing affordable, reliable, and knowledgeable plumbing services.
  • Do you have any references? Of course, we do! The Better Business Bureau has awarded us. We are also Diamond Certified and have five-star ratings on “Yelp” and “Google.”
Four questions we often hear from our clients
How can I prevent my pipes from leaking?

The solution is regular maintenance and inspection. Rust buildup on pipes is a major indication of a leak. If you notice it, contact Chosen Rooter & Plumbing immediately, and our expert technicians will take care of it in a flash. Keeping up with a quick maintenance inspection at least once a year can save you a lot of time, money, and headaches in the long run.

What happens if my water heater is leaking?

The solution is regular maintenance and inspection. Rust buildup on pipes is a major indication of a leak. If you notice it, contact Chosen Rooter & Plumbing immediately, and our expert technicians will take care of it in a flash. Keeping up with a quick maintenance inspection at least once a year can save you a lot of time, money, and headaches in the long run.

How can I prevent my pipes from leaking?

The solution is regular maintenance and inspection. Rust buildup on pipes is a major indication of a leak. If you notice it, contact Chosen Rooter & Plumbing immediately, and our expert technicians will take care of it in a flash. Keeping up with a quick maintenance inspection at least once a year can save you a lot of time, money, and headaches in the long run.

What happens when roots get in my drains?

The solution is regular maintenance and inspection. Rust buildup on pipes is a major indication of a leak. If you notice it, contact Chosen Rooter & Plumbing immediately, and our expert technicians will take care of it in a flash. Keeping up with a quick maintenance inspection at least once a year can save you a lot of time, money, and headaches in the long run.

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